Support Strategies

User Support Smooth running computers is an essential key in keeping your company's employees productive which is paramount to an efficient business. We have an experienced, friendly support staff, which can communicate with everyone from the power user to the casual user. This enables us to identify, remedy and recommend solutions to reduce down time.

Break / Fix Support (Short Term Support) We have experience troubleshooting various server, workstation/laptop, network/infrastructure equipment & software. To expedite vendor warranties, we can work with them so you the client, can concentrate on your business and not waste valuable time on the phone going through the extensive troubleshooting procedure lists that most vendors require before dispatch.

Client Partnering (Long Term Support) In addition to providing short-term solutions as computer "break / fix" or addressing other immediate needs, we also recommend long term technological solutions, which will benefit your business in the medium to long term. (We prefer to address the underlying problems that may exist, rather than repeatedly fixing the same problem over and over. This is more efficient for the client both time wise and financially.)
We're always available to discuss client needs and we routinely meet with our clients for open discussions on improving their computer operations and streamlining their business. We welcome feedback from our clients!

Emergency 24/7 Support & Scheduled Work After Hours We are available to come in after normal business hours including weekends, if applicable, to minimize interfering with our client's daily operations. We're also available during and after hours for emergency support.